Staff 
Practice Manager
Mitch Gillig has been the Practice Manager at Raytown-Gregory Animal Health Center since December of 1992. In addition to his many years of experience, he has a Bachelor’s of Science in Business Administration and Finance from the University of Missouri at Columbia, which he received in 1992.
“I enjoy working with a great group of veterinarians, registered veterinary technicians, receptionists, veterinary assistants and animal care assistants,” he says of his work with us. “Every member of our team works together to do their best to improve the quality of life of our patients.”
At home, he has a Basset/Yorkie mix named Peanut. Mitch’s interests include golf, University of Missouri football and basketball, reading, and spending time with his two very active kids, a boy and a girl that are active in basketball and softball respectively.
Receptionists
Kelly Klim says that the title “Receptionist” doesn’t come close to summing up all that she does in a day and has done since joining the Raytown-Gregory Animal Health Center’s staff in August of 1992.
Kelly does add that the fullness of her day and experiences as well as the opportunity to meet all the wonderful pets and the people they live with makes her work very enjoyable.
Her animal family includes a menagerie of pets: A Cocker Spaniel, Yorkshire Terriers, Yorkie mixes, and one cat. Asked about her interests, Kelly says, “Home improvements, home improvements, gardening, did I say home improvements? DIY all the way! I really like making things with my hands, such as woodworking, mosaic slate tile tables, and my latest project, chainsaw sculpting.”
Micah Townsend has been a receptionist at Raytown-Gregory Animal Health Center since January of 2001.
“I enjoy interacting with our clients and their animals,” she says of her work with the Animal Health Center. “You can never hear enough ‘My pet did this’ stories. I also enjoy the relationship with the staff as well as loving on their pets who come to work with them. Being part of caring for our clients is a wonderful feeling, especially seeing the smiles on their faces as they walk out the door.”
Her animal family includes a Yorkshire Terrier named One Eyed Jack and a domestic longhaired cat named Olivia. When not working, Micah teaches ice skating and likes to go to her daughter's activities, bowling and lots of relaxing.
Brinda Robb has been one of Raytown-Gregory Animal Health Center’s receptionists since February of 2004 and has been working in the animal care field since 2000.
When discussing what she enjoys most about her work, Brinda simply says, “I work with a great bunch. I enjoy coming into work every day to see them and to work with our clients and their pets.”
Her animal family includes two Tabby cats named Pinky and Tigger and a Tuxedo cat named Emily. Brinda’s non-work activities include watching football and hockey, reading, horseback riding, fishing, singing, and playing with her cats.
Jaclyn Figueroa is a receptionist that has been working with Raytown-Gregory Animal Health Center since August of 2004.
Asked what she likes about her work, Jaclyn says, “I like working at a place where I know that not only my pets, but our clients’ pets will receive the best care possible. Plus, how many jobs allow you to bring your dog to work to just hang out?”
She has three dogs named Marcos, Diego, and Ginger and one cat named Cyrus. Asked how she spends her free time, Jaclyn says, “I have a small child, so free time is rare, but I try to get as much reading in as possible and I love watching movies.”
Heidi Monnin began her career in the animal care field with Raytown-Gregory Animal Health Center in August of 1999 and then after a brief break she returned in September of 2008 to be one of our receptionists.
Asked why she enjoys working at the Animal Health Center, Heidi says, “We have a wonderful staff and great work environment. I enjoy working in a clinic where we have a relaxed, family-like atmosphere. I also greatly enjoy seeing all the pets that come in.”
At home, she has a Mini Schnauzer named Shadow, a Catahaula Leopard Dog named Bowser, and a domestic shorthaired cat named Gotham. Heidi’s hobbies include reading, playing with her dogs at the park, running, biking, cross stitching, playing video games and watching TV.
Veterinary Technicians
Certified Veterinary Technician Diana Lopez has been with Raytown-Gregory Animal Health Center since 2002 and working within the pet care field since 2001.
“All of our employees care very much about our patients and their wellbeing,” she says when asked about why she enjoys working with the Animal Health Center. “Every staff member is on the same page about our patient care and client relationships. I feel that our patient care, from our boarding pets up to our intensive care pets is topnotch.”
She goes on to add, “My personal interest is surgery and anesthesia and at Raytown-Gregory I can say with great confidence that our anesthetic protocols and procedures are excellent. We make sure that our patients have minimal complications and are comfortable and pain free while they are in our care.”
At home, Diana has two dogs named Boxer and Chino and two cats named LC and Teppei. When she has free time, she enjoys spending time with her family, taking her dogs for walks, and going to the park for playtime with them.
Licensed Veterinary Technician Peggy A. Winterquist has been on the staff at Raytown-Gregory Animal Health Center since April of 2010, but began her career in the animal care field in 1986. She is licensed in New York, Kansas and Missouri.
“I was always the kid that brought home stray animals, injured birds, and rodents rescued from cats,” she says of her love for animals. “After a brief stint in human nursing school, I discovered I had a passion for medicine; just not human medicine. Being a Veterinary Technician is the perfect way for me to combine my two loves: animals and nursing.”
At home, Peggy has a Collie named Sara, a Shepherd mix named Cinder, a domestic shorthaired cat named Pistol and a Spotted Saddle Horse named Trix. One of her favorite activities, she says, is trail riding on Trix with Cinder providing “security detail.” She also enjoys riding her motorcycle when the weather cooperates.
Veterinary Technician/Assistant Crystal Nicole Franklin has been working with Raytown-Gregory Animal Health Center since August of 2007.
Asked what she enjoys most about her work, Crystal says, “I enjoy working with my coworkers and I know I can trust them with my animals’ life.”
Her pets include a Pitbull named Lala and a Yorkshire Terrier named Gizmo. Crystal’s interests include spending time with her husband and family, taking photographs, and working on cars with her husband.
Veterinary Technician Assistant Lori G. has been with Raytown-Gregory Animal Health Center since April of 2007.
“I like working with the doctors and technicians that work here,” she says. “I also enjoy working in the dental hygiene area of the Animal Health Center where I help with cleanings and X-raying the teeth.”
Lori has a West Highland White Terrier named Athena.
Kennel Staff
Kennel Assistant Jade Flebbe has worked with Raytown-Gregory Animal Health Center since August of 2010.
Asked about her experience working with us so far, Jade says, “This animal clinic has a really nice facility and has very friendly staff, I was welcomed in right away.”
Her pets include a Rottweiler mix named Phoebe, a Yorkie that she adopted here at the Animal Health Center named Spud, and an Aquatic Turtle named Squirt. Beyond her work with the Health Center, Jade is busy with a number of jobs that includes working for Toys ’R Us three to four nights per week, participating in the afterschool daycare for the Raytown School District, and babysitting for a 3-year-old girl every week, which Jade says is quite a bit of fun. Beyond her many jobs, she enjoys spending time with her friends, going to the movies and going out to eat.